Delivery & Returns

Delivery

At Sif Jakobs Jewellery We strive to deliver your order as quickly as possible, the delivery time may vary depending on which distributor you choose. You can expect delivery with GLS, to private and parcel shops within 2-5 working days from Monday to Friday. Due to Brexit, you should with GLS expect 1-2 days extra in terms of the clearance through customs.

Find more information here: https://gls-group.com/DK/da/Information-om-brexit

Orders placed on the weekend or on public holidays are processed the following working day. In connection with public holidays, longer delivery times must be expected. Should delays occur at our delivery supplier, however, Sif Jakobs Jewellery cannot be held responsible.

When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you enter your delivery address. You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.


Please note that we do not ship to the following areas:

  • United Kingdom: Isle of Man, Jersey and Guernsey
  • Finland: Aland Islands
  • France: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia, Wallis and Futuna Islands and New Caledonia.
  • Italy: Campione dIItalia, Livigno, San Marino, and Vatican City
  • Netherlands: Aruba and the territories of the relevant Netherlands Antilles
  • Norway: Svalbard
  • Austria: Riezlern
  • Spain: Canary Islands, Ceuta and Melilla
  • Germany: The island of Heligoland and Busingen
  • Russia
  • Canada

 

Shipping Costs

Free Delivery on all Orders to UK

When you shop at Sif Jakobs Jewellery, we deliver your jewellery order free of charge to the desired address within the UK. Return deliveries are at your own expense and risk.

 

BREXIT 

(DUTIES & TAXES)

Please be informed that you as a UK customer still can place your order as usual at www.sifjakobs.uk – just as before Brexit. The price of the product given includes UK tax and NO additional fees or charges are applicable, regardless of order size. We are taking care of the import and all other related costs to your order. 

Return & Exchange Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt.* Make sure to get a receipt as a proof that you have returned the item(s). If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order within 30 days after we receive your returned products. The item must be returned in its original packaging with any enclosed documentation. We will issue a full refund on receipt, or exchange the item for a different size/colour if preferred. If you wish to exchange an item we send the item for the exchanged item free of charge.

The condition of the product when you return it: 
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and its functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. In order to receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product, but cannot take it into actual use.
Please send the items you wish to return/exchange to the following address: 

Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR
Please use the return formular you received with your purchase or print it here and attach it your return.

If you have any questions concerning our refunds & exchange policy please contact our customer service at online@sifjakobs.com. 

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

 

 Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:
Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR
Please use the return formular you received with your purchase or print it here
and attach it your return.

A complaint about a product purchased from us may also be submitted to the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Please place your complaint here -http: //ec.europa.eu/odr and make sure to include our e-mail address: online@sifjakobs.com

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