Q&A's

The processing time for return orders takes around 3-5 working days with GLS.

When returning your order with GLS. Make sure to get a receipt as a proof of delivery on your returned item(s).

If the returned goods comply with our returns policy, we will refund the relevant part of the purchase price for your order as quick as possible or at the latest within 30 days after we receive your returned products. 

If you have any questions concerning your refunds please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR

Please use the return formular you received with your purchase or print it here and attach it your return.

When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you are your are placing you order and enter your delivery address.

You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed in our delivery system, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

If you need a new delivery address, it is therefore important to contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com

Change of address must take place within the same day as the order is placed.

You can track your order via the tracking number you receive in your order confirmation via the link here: https://gls-group.com/GROUP/en/gls-partners?partner=unitedkingdom

If the tracking is not working, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com and they will help find your order.

Please be informed that you as a UK customer still can place your order as usual at www.sifjakobs.uk – just as before Brexit.

The price of the product given includes UK tax and NO additional fees or charges are applicable, regardless of order size.

We are taking care of the import and all other related costs to your order. 

If you have any questions please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR

Please use the return formular you received with your purchase or print it here and attach it your return.

DELIVERY

At Sif Jakobs Jewellery We strive to deliver your order as quickly as possible, the delivery time may vary depending on which distributor you choose. You can expect delivery with GLS, to private and parcel shops within 2-5 working days from Monday to Friday. Due to Brexit, you should with GLS expect 1-2 days extra in terms of the clearance through customs.

Find more information here: https://gls-group.com/DK/da/Information-om-brexit

At the present time, It is not possible to buy online gift cards on Sifjakobs.uk

We are constantly developing our website. Therefore, in the future it will be possible to buy gift cards at Sifjakobs.uk.

If you have any questions, you can call our customer service on +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery acts responsible by switching to environmentally friendly packaging. The jewellery brand will replace all existing shipping boxes with sustainable FSC certified boxes in 2020.

FSC certification ensures that the boxes come from responsibly managed forests that provide environmental and social benefits.

All customers will receive their purchases in these specially designed and environmentally friendly boxes. You will always receive your jewellery nicely wrapped in one of our beautiful boxes or in a gift bag.

If you need to cancel your order, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com as soon as possible after placing your order.

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:

Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR

Please use the return formular you received with your purchase or print it here and attach it your return.

When you shop at Sif Jakobs Jewellery, we deliver your jewellery order free of charge to the desired address within the EU.
Return deliveries are at your own expense and risk.

If you have any questions concerning your return please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Returns Dept.
c/o TIMEVAT LTD
Bluewater House
11A Central Park Trading Estate
Westinghouse Road
Trafford Park
Manchester
M17 1PR

Please use the return formular you received with your purchase or print it here and attach it your return.

You will receive your Sif Jakobs welcome mail in your inbox.

If you haven't received the email it may be a good idea to check your spam folder. Make sure club@sifjakobs.com is added to your address contacts so that our email does not end up in your spam folder another time. If it has still not arrived, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

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