Frequently asked questions

Have you received my return?

The processing time for your return parcel takes 1-2 business days with GLS. It is important that you remember to take the receipt from your delivery point, so you can track your order and follow the process. You can always contact our customer service on phone +45 33 93 77 77 77 or email: if you have any questions or need advice and guidance.

Can I change my delivery address?

When you place your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when entering your delivery address. You are hereby obliged to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

If you need a new delivery address, it is therefore important to contact our customer service on telephone +45 33 93 77 77 77 or email: and the change of address must be made within the same day as the order is placed. In other words, if you subsequently realise that the address has changed, it is not possible.

Where is my order?

You can track your order via the tracking number you receive in your order confirmation, if your link does not work you can contact our customer service on phone +45 33 93 77 77 77 or email: and they will help you find your order.

Can I buy gift cards on

Yes you can here: Sif Jakobs Jewellery Gift Card. If you have any questions you can contact our customer service on phone +45 33 93 77 77 77 or email:

Do you offer gift wrapping?

You'll always receive your jewellery beautifully wrapped in one of our beautiful boxes or in a gift bag, so you can give it as a gift or treat yourself.

I have ordered the wrong piece of jewellery, can I cancel the order?

If you need to cancel your order, please contact our customer service on phone +45 33 93 77 77 77 or email: as soon as possible after you have placed your order.

My jewellery is broken (Complaint) what is the procedure?

All goods are covered by the Danish Sale of Goods Act's 24-month right of complaint. The right of complaint means that you as a customer can complain about faults and defects in the product that have occurred within 24 months of purchase. This means that you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation.
The right of complaint does not cover defects, damage or wear and tear caused by incorrect use, lack of maintenance or normal wear and tear.
 In the event of complaints, defects or missing deliveries, please contact customer service by phone +45 33 93 77 77 77 or email: online@sifjakobs.comSif Jakobs Jewellery covers the reasonable shipping costs that may be incurred in connection with a complaint:

Sif Jakobs Jewellery
Østergade 4
1100 København K

Can I get a return label sent to me?

At we have an extended return policy of 30 days, you can always exchange or return items purchased here online at the shop and all Danish orders have a free return label attached.

If you have lost your return label, you can contact our customer service on phone +45 33 93 77 77 77 or email:, who will make sure you get a new one.

I haven't received my welcome code?

You will receive your Sif Jakob welcome email in your inbox, if you do not receive it, it may be a good idea to check your spam folder and make sure that is added to your address contacts so that our email does not end up in your spam folder a second time. If it still hasn't arrived, please contact our customer service on phone +45 33 93 77 77 77 or email:

I bought my Sif Jakob jewellery from a retailer, can I exchange it with you?

When you have purchased a piece of jewellery from one of Sif Jakob Jewellery's retailers, the return must be handled by the retailer. You can find the contact details of the store you purchased the jewellery from via our retailer list:

Can I have my jewellery engraved?

When you buy a piece of jewellery from our Follina or Portofino collection online, you can add a free engraving to your jewellery.

The engraving must be applied to the jewellery before the item is added to the shopping cart, please note that shipping time for engraved jewellery may take longer. Engraved jewellery cannot be exchanged or returned.

Can I stop by the Sif Jakob Head Office to pick up/exchange my order?

It is not possible to pick up/exchange goods at Sif Jakobs Jewellery head office, therefore you must contact customer service for the return label if it is not in your received order, by phone +45 33 93 77 77 77 or email:

Can I combine my discount codes?

When shopping at, only one discount code can be used per purchase. It is therefore not possible to combine multiple discount codes.

I have created a customer account on, am I registered on other Sif Jakobs country sites?

No, your login data (email address and password) is only valid on the domain where you have registered. If you want to place an order from another country as a registered customer, it is necessary to create a new customer account on the new domain first.

Example: You have registered as a customer on and now you want to place an order In this case, you cannot use your login data, but you must create a new customer account